Thank you for contacting us, we are always ready to help you! Do you have any questions about your package? Then read our frequently asked questions below, where you'll find the most common questions. You'll probably find an answer here. And if not? Don't hesitate to contact us!
Where is my package?
Our packages have an average delivery time of 5-12 working days. This is because we are a company that cares about the world and nature, so we don't just want to ship orders every day. We collect packages in a certain amount and when we reach our minimum limit, we ship them all. We hope you understand this and want to contribute to a better and healthier world.
It's already been 12 working days and I still haven't received my package?
We apologize that this has happened... Have you checked Track & Trace? Sometimes packages get stuck in customs. Then please wait another 7 days. We apologize for the inconvenience, but we see that in 99% of these cases the package is delivered anyway. Have you waited 12 working days and another 7 days? Contact us and we will find a solution together.
Where can I find my Track & Trace code?
Once your order is shipped, you will automatically receive a Track & Trace code. It takes approximately 3-5 days before you receive a Track & Trace. Also check your spam folder, because our emails sometimes end up there. It can take several working days for your Track & Trace to become active.
How can I track my order?
You can follow your order with the Track & Trace number you received by email. Enter Track & Trace on our Track & Trace page to see the status of your delivery.
I'm not satisfied with my package.
Not happy with our package? We apologize. Contact us with an explanation and a picture/video of the problem and we will help you as soon as possible.
Still can't find what you're looking for?
Do you have a question or suggestion? Contact us via the form below and we will get back to you as soon as possible.
Do you prefer direct contact?
Email address: info@shopnorella.com
